Certified Quality Improvement Associate

This 3 day seminar is designed for individuals who have a basic knowledge of quality tools and their uses and are involved in quality improvement projects but do not necessarily come from a traditional quality area.

Topics include:

• QUALITY BASICSs
• Terms, Concepts & Principles
  
• Benefits of Quality
• Quality Philosophies
  
  
• TEAMS
• Types of Teams
• Roles & Responsibilities
• Team Formation & Group Dynamics
  
  
• CONTINUOUS IMPROVEMENT
• Incremental & Breakthrough Improvement
• Improvement Cycles
• Quality Improvement Tools
• Customer-Supplier Relationships